Join our team on scenic Underwood Mountain! We are seeking Full, Part-Time, and Seasonal Tasting Room Associates.

Hawkins Cellars is an established and growing winery, focusing on award-winning premium quality wines matched only by our commitment to outstanding hospitality.

Job Description:

The Tasting Room Associate is responsible for ensuring that guests to the tasting room receive impeccable customer service, while guiding guests through wine tastings and discussing our history and winemaking practices. It is important to maintain an outgoing and positive experience while sharing your wine knowledge, and to develop lasting relationships with guests and club members. The responsibilities of the Tasting Room Associate include, but not necessarily limited to, the following:

ESSENTIAL DUTIES AND RESPONSIBILITIES: Work the Tasting Room and help with other winery tasks. 

Tasting Room Duties:

  • Greet all visitors with enthusiasm
  • Lead guests through wine tasting flights – educating them about the winery story, wines, and brand. Ensure a fun and memorable customer experience
  • Work towards developing relationships with guests to convert into Wine Club members
  • Effectively suggest and sell wine, offer wine club membership, and upsell
  • Set up / break down all indoor and outdoor tasting room spaces.
  • Open and verify condition of wines
  • Open/Close POS system/registers.
  • Manage cash drawer
  • Stock wine and merchandise on Tasting Room floor and store rooms
  • Perform sales transactions
  • Maintain clean and organized guest spaces at all times
  • Provide warm, engaging and professional customer service and go the extra mile for all guests
  • Actively continue education in wine production, viticulture, and winery history
  • Strong ability to sell wine and various club memberships to all types of customers
  • Represent the winery at outside functions when necessary
  • Quickly recognize the signs that a guest should not be served alcohol and take appropriate action to professionally address the situation.
  • Behave in a professional and mature manner at all times

Winery Tasks:

  • Recycling of bottles and cardboard
  • Wine transfers from wine storage to tasting room
  • Fill propane tanks when needed for heaters
  • Pick up supplies for tasting room as required

EXPECTATIONS AND OTHER REQUIREMENTS:

  • Must be able to lift 40 lbs.
  • Must possess or have ability to acquire a Wine service and Food Handlers Licenses
  • Must be able to work in a standing position for long periods of time
  • Must be able to work in a fast-paced hospitality environment
  • Educational certification such as WSET1 or WSET2 a strong plus
  • Must have some knowledge of wine and food with enthusiasm to expand knowledge base and learn new information
  • Excellent written and verbal communication skills (via telephone, e-mail and face-to-face) are required
  • Enthusiastic, passionate and dynamic communication style
  • Comfortable speaking in front of crowds
  • Must be a self-starter and able to work independently
  • Must have a positive attitude and outlook with the ability to work within a team atmosphere
  • Must be able to work weekends
  • Access to a vehicle a plus
  • Must be 21 years of age

Hourly compensation $18 to $22 per hour depending on experience, plus tips and commission. Please email your cover letter and resume to [email protected] with Tasting Room Associate Position in the subject line. We look forward to hearing from you!

Hawkins Cellars is an EEO employer.

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